Q: How can I contact you?
A: You can reach us through:

• Contact Form: Available on our website.
• Shopify Message Integration App: Accessible via the message icon, typically located in the bottom-right corner of the page.
• Email: You can email us at cardcabin@outlook.co.nz.

Q: How often do you ship orders?
A: Orders are processed and shipped every weekday.

Q: How are orders shipped?
A: All orders are shipped using overnight courier shipping via CourierPost. You will receive a tracking link via email as soon as your order is dispatched.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders valued over $150.00.

Q: Do you ship internationally?
A: No, we currently only offer shipping within New Zealand.

Q: What happens if there is an issue or delay with my order?
A: If there is a delay or issue, we will notify you via email. If necessary, we may contact you by phone if a phone number has been provided.

Q: What should I do if my package is lost or damaged during shipping?
A: Contact us immediately. We’ll work with the courier to resolve the issue and arrange a replacement or refund if applicable.

Q: What should I do if I forget to select rural delivery at checkout?
A: Please contact us as soon as possible. Failure to select the correct shipping option may result in delays with your order.

Q: Can I cancel or modify my order after it has been placed?
A: Yes, as long as your order has not been shipped. Contact us as soon as possible to make changes.

Q: What payment methods do you accept?
A: We accept a majority of debit cards, credit cards, PayPal, ZIP, and other payment methods supported by Shopify.

Q: I forgot to add an item to my order before checkout. Do I have to pay for shipping again?
A: If your order hasn’t shipped yet, we can add additional items at no extra cost. Select this option at checkout, but ensure your order hasn’t already been dispatched, as this could cause delays.

Q: How do you grade your cards?
A: We grade cards based on the following categories:

• Near Mint (NM): Minimal wear, no major blemishes.
• Very Good (VG): Minor wear, small scuffs or edge wear.
• Lightly Played (LP): Noticeable scratches, scuffs, or edge wear, still playable.
• Heavily Played (HP): Significant wear and tear, but functional for gameplay.

We do not sell cards that we consider worse than Heavily Played, damaged, or unplayable.

Please note that grading is not an exact science, and there may be times when we categorise a card differently from how you feel it should have been graded. If you are unhappy with the grading, please contact us. We are always happy to work with you on solutions and appreciate your feedback to help us improve the store and customer experience.

Q: Are your cards tournament legal?
A: Yes, all cards we sell are authentic and suitable for casual and tournament play unless specified otherwise.

Q: What should I do if I receive an item of lower quality than expected?
A: Contact us via email immediately. We’ll work with you to resolve the issue as quickly as possible.

Q: What is your return policy?
A: We accept returns for unused and unopened items within 14 days of purchase. Please contact us to arrange a return.

Q: What should I do if I receive the wrong item?
A: Contact us immediately, and we will send the correct item or offer a refund.

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save details for faster checkout.

Q: How is my personal information handled?
A: Your privacy is important to us. We only use your information for order processing and communication. For more details, refer to our privacy policy.

Q: Do you offer free shipping?A: Yes, we offer free shipping on all orders valued over $150.00.

Q: How can I stay updated on promotions and new products?: Sign up for our newsletter or follow us on social media to receive updates on sales, promotions, and new arrivals.

Q: Do you buy cards?
A: Yes, we buy Magic: The Gathering cards.

To get started, please email us a list of the cards you wish to sell in the following format:

1x Card Name (Set Code)

Example:
1x Autonomous Assembler (BRO)
1x Bestial Bloodline (WOE)